We offer a comprehensive range of services, including tenant sourcing and screening, rent collection, property maintenance and repairs, regular property inspections, legal compliance (e.g., gas safety certificates, EPCs), and handling tenant communication. We tailor our services to meet the specific needs of each landlord and property.

We cover all of Newcastle Upon Tyne, North Tyneside, South Tyneside and Northumberland. If your property is outside of this area, please contact us to discuss your needs.

Our offices are open Monday to Friday between 9:00am and 6.00pm. We also have an emergency out-of-hours service that runs after 6.00pm and on weekends. This service is for urgent communal repairs and health and safety issues only.

Yes, we are members of regulatory bodies such as: The Property Ombudsman (TPO)/ The Property Redress Scheme (PRS)This ensures we adhere to a strict code of conduct and provides landlords and tenants with recourse to an independent complaints process if needed. We are also compliant with all relevant legislation, including GDPR and client money protection (CMP) schemes.

We have a network of trusted and qualified contractors who can handle all types of property maintenance and repairs. We obtain quotes for repairs and will always seek your approval before undertaking any major work, unless it's an emergency. We also offer a 24/7 emergency repair service for tenants.

In most cases, yes, you can. However, we need to ensure that your chosen contractors are qualified, insured, and provide competitive quotes. We reserve the right to use our own contractors if necessary, particularly in emergency situations.

Our tenant screening process includes comprehensive checks such as credit checks, referencing previous landlords, employment verification, and right-to-rent checks (to comply with UK immigration law). We aim to find reliable and responsible tenants for your property.

We have a 24/7 emergency contact number for tenants to report urgent issues. We will assess the situation and take immediate action to mitigate the damage and ensure the safety of the tenants and the property. We will also keep you informed of the situation and any actions taken.

An EPC (Energy Performance Certificate) assesses the energy efficiency of a property. It is a legal requirement for all rental properties in the UK. We can arrange for an EPC to be carried out on your property if you don't already have one.

A Gas Safety Certificate is required annually for all rental properties with gas appliances. It ensures that the appliances are safe and working correctly. We can arrange for a Gas Safety Certificate to be carried out by a qualified Gas Safe registered engineer.

Right to Rent checks are a legal requirement to ensure that tenants have the right to live in the UK. We conduct these checks as part of our tenant screening process.

Yes, we are committed to staying informed about all changes to property legislation and regulations, including (but not limited to) the Housing Act, Landlord and Tenant Act, and gas safety regulations. We ensure that our services are fully compliant with the law, protecting both landlords and tenants.

Yes, we provide regular financial reports, including income and expense statements, rent arrears reports, and maintenance summaries. These reports are available online through our landlord portal.